FAQ

Got questions? We have answers! All the frequently asked questions for campaigns, initiatives and service updates are on this page.

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Your questions answered

Have questions about waste, recycling or street cleansing in Bristol? Scroll through our frequently asked questions for information about our services and campaigns.

Reopening Recycling Centres FAQ

Our Reuse and Recycling Centres are reopening with additional health and safety measures in place to help protect the public and our crew.

The health and safety of our crew and the public is our number one priority. We’re following Government and industry advice and have implemented additional health and safety measures such as limiting the number of cars allowed on site at one time and strict social distancing to help prevent the spread. We’re advising residents to only travel to the recycling centre if it is absolutely essential to do so and the items cannot be stored safely at home for the time being.

The two Reuse and Recycling Centres operated by Bristol Waste Company can only be used by residents living within the Bristol City Council area to dispose of their waste. Bordering councils have their own facilities, which their residents should be using.

Proof of address will be checked before you can enter the site and should be shown to staff through a closed window. You will need photo ID and a recent bill or student ID. Any vehicle that arrives on site and does not have proof of address will be turned away. To keep queuing to a minimum, please help us by having your proof of address documents ready.

We have reorganised the layout of the Recycling Centres and introduced social distancing measures such as two metre markings and only one person allowed in each section at a time. Only a limited number of cars will be allowed on site at any one time with a one in, one out policy.

We expect the Recycling Centres will be extremely busy, so we have an odd and even number plate system in place to help manage traffic and reduce queuing. The system means you can only visit the Recycling Centres on certain days depending on your vehicle number plate.
If the last number of your vehicle number plate is 0, 2, 4, 6 or 8 this is an even number plate.
Examples of even number plates:
RL34 JGS (the last number is 4)
V952 GHD (the last number is 2)
PRIV8 A0 (the last number is 0)
If the last number of your vehicle number plate is 1, 3, 5, 7 or 9 this is an odd number plate.
Examples of odd number plates:
GJ25 HJK (the last number is 5)
Y247 NDF (the last number is 7)
PRIV8 A3 (the last number is 3)

The last number of your licence plate will determine which day you can visit the Recycling Centres. For example, N951 HUP would be an odd number as the last number is 1.

The last number of your licence plate will determine which day you can visit the Recycling Centres.

This is a staged reopening and we are not currently able to accept waste from anyone in a transit sized van. Only cars and small vans will be allowed to use the site initially to help keep queues to a minimum. We are continually reviewing the situation and following Government issued guidelines. Please regularly check this website for updates.

A small van would be of a similar size to a Citroen Berlingo. You will still need a permit to bring a van to the Reuse and Recycling Centre, if you haven’t got a permit you can apply through our website. Anything bigger than this will not be able to access the sites for the time being.

Please note, we will continue to review the access criteria based on queues and demand. Access for small vans may need to be restricted if the number of people visiting either site becomes unmanageable.

This is primarily for your safety; we want all visits to the Recycling Centres to be in a controlled safe environment. The Recycling Centres are very busy and designed for vehicle access and not pedestrian access. Large lorries and other vehicles are active on site and unfortunately it is not possible to provide safe access routes or pavements for pedestrians.
Please do not arrive on foot as social distance measures mean our operatives will not be able to take any waste from you.

Although the site is reopening, the pandemic continues to have an effect and we cannot promise that it will be business as usual. We will try to accept reuse items where possible, however if you have an item that is in good condition and could go on to have another life in a different home, do try to store it until social distancing is relaxed.

We have reorganised the layout of the Reuse and Recycling Centres and introduced social distancing measures such as two metre markings, only one person allowed in each section at a time. Car windows must always remain shut. Only a limited number of cars will be allowed on site at any one time with a one in, one out policy. Only one person from each vehicle will be allowed to unload unless an item is too heavy for one person to safely carry, in which case another adult member of your household will be able to assist. Our crew will not be able to help you unload.

Looking after our staff and the public is our number one priority. We are following our risk assessment and WISH and Government guidance with social distancing measures and hygiene procedures.

Food Waste FAQ

All your Bristol food waste questions answered.

Bristol’s food waste is taken to GENeco in Avonmouth where it is processed by an ‘anaerobic digester’, a bit of kit which acts like a giant stomach and turns the food waste into methane-rich biogas which is used to generate electricity and gas for 6,500 homes in Bristol. The plastic and compostable bags you use to line your caddy are removed and incinerated to produce sustainable electricity for Bristol homes, and the solid by-product of the anaerobic process is used as fertiliser for farms.

1. Keep your smaller caddy in an accessible place in the kitchen (the cupboard under the sink is ideal)
2. Line the caddy with newspaper, a compostable liner or a plastic bag to keep it clean.
3. Put all your food waste into the caddy.
4. When it’s full, or just before collection day, empty the caddy into the larger food waste bin that you can keep outdoors.
5. Place the large food waste bin out for collection every week at the kerbside with your black and green boxes. By doing this you are helping to generate gas and electricity for Bristol residents, as well as saving money for the city.

The food caddy is smaller and can be kept in your kitchen for easy access, it’s ideal for collecting food waste as it happens. When the caddy is full up you can transfer the contents to the larger food bin. The food bin is designed to be kept outside and is the one you put out for collection day.

It’s up to you whether you use both the food caddy and the food bin, or just the bin. The important thing is that your food waste doesn’t end up in the black wheelie bin.

Using the smaller kitchen caddy means that some food waste is kept inside your home, it’s more hygienic than putting food waste in a general-purpose kitchen bin, but if you’re worried about smells you could skip the food caddy and put all your food waste to the larger outdoor food bin.

If you choose to do this, be sure to use the locking handle and keep the bin in a place where animals will have a hard time getting to it.

There are lots of things you can use to line your caddy to keep it a bit cleaner. You can buy special compostable bags for this purpose but a folded newspaper, empty cereal box liner, a bread bag (plastic or paper) or an old plastic carrier bag will work just as well.

The bags will be removed by the sorting system before the food waste is recycled, but please don’t include any food packaging, compostable or otherwise.

It’s always a good idea to give the caddy a quick clean after emptying it and rinse the bin after collections, especially if you choose not to use a liner.

Compostable bags are not required in order to recycle your food. GENeco (the company that recycles Bristol’s food waste) separates any plastic from the food before it enters the anaerobic digester, including compostable bags. The bags you use to line your caddy are removed and incinerated to produce sustainable electricity for Bristol homes, and the solid by-product of the anaerobic process is used as fertiliser for farms.

All kinds of food waste! This includes all cooked or uncooked food, unavoidable food waste such as coffee grounds or eggshells, plate scrapings, meat and dairy products. For full details on what can go into the food waste bin, download our Recycling at Home Guide.

As far as possible, please only use the food bin for food waste and tea bags. Please remove all packaging, whether paper, plastic, cardboard or compostable materials, before putting food into your brown caddy or bin. Small amounts of kitchen roll or napkin tissue are acceptable but the correct way to dispose of these is in the refuse bin.

It’s fine to add tea bags into your food waste because the plastic used to seal teabags is such a low amount that it does not have an impact on the anaerobic digestion process. It’s even better if you can use loose leaf tea or plastic-free tea bags.

General household waste, compostable packaging, cardboard and garden waste are examples of what shouldn’t go into your food waste bin.

We love the fact that more and more Bristolians are getting into composting. It’s a great alternative and will help create a nutrient-rich fertiliser for your garden. You can purchase a home composter from Bristol City Council and start turning all your uncooked food scraps (such as eggshells, coffee grinds and vegetable peelings) into compost for your plants!

Most compost bins are not suitable for meat and dairy products and some cooked foods, but all of this can be put into your food waste caddy. If you already compost, see your food waste bin as a supplement rather than a replacement to your composting.

Bristol Waste does not collect compost from residential properties, so it’s a good idea to know what you’ll do with it before you start composting.

It’s really important to recycle all our unavoidable food waste. Bristol’s food waste is processed by an ‘anaerobic digester’ at GENeco in Avonmouth. The food waste is broken down to produce methane which is then burnt to produce electricity and gas for the area. Recycling is taken to our transfer station to be baled up and sent on to reprocessors within the UK. General waste, on the other hand, is either sent for further processing or to landfill.

Wildlife can be attracted to food waste bins due to the smell. The handle of the large food bin can be locked by pulling straight upwards. By locking the food bin, animals should not be able to get to the food.

There is no getting around it – food waste can get smelly sometimes. Using your brown food waste bin should help keep any smells to a minimum since it is collected each week, and is actually more hygienic than putting it in your general waste bin.

Smells happen when food is left too long and it starts to decompose (rot). This is more likely to happen to food in the general waste bin which is collected fortnightly. By recycling, you get rid of the food waste faster so there is less chance of it developing a smell. (We can’t help you with the garlic or stinky cheese, though, sorry!)

There is no doubt that children like to enjoy their food with all their senses, and sometimes that means more food ends up on the floor than in their mouths. All that matters is that when that slice of toast gets thrown from their highchair, or a half-eaten apple is abandoned it gets put into your brown food bin rather than the general waste.

Recycling food waste is important because when food or any other biodegradable waste breaks down it produces methane, a greenhouse gas 25 times more potent than carbon dioxide. The methane produced from waste rotting in a landfill is released straight into the atmosphere, where it contributes to climate change causing gases in the atmosphere.

Food sent for recycling breaks down in an anaerobic digester, which is a piece of kit that acts like a giant stomach. The methane released is captured and burnt to produce electricity. Recycling your food not only stops the methane from entering the atmosphere, but it also becomes a source of energy for the city.

Compostable liners aren’t required, you can use your spare plastic bags or even an empty bread bag. Out of bags? Newspaper is a great alternative, or go liner-free and give your caddie a quick rinse once it’s emptied.

Not all blocks of flats and properties with a mini recycling centre currently have food waste bins. We will be working with landlords and management companies to review this in the near future with the aim to provide all Bristol residents access to a food waste recycling service.

Absolutely! Our business team would be more than happy to chat with you about your food waste and recycling needs, give us a call on 0800 061 4321.

Information for landlords and letting agents

Are your tenants doing the right thing with their waste and recycling?

We have handy collection calendars for the full year that tenants can download or print off. Tenants can self-serve and download their collection calendar easily from our website.

We have small stickers to go on boxes stating what should go in each one. We also have stickers to write flat numbers or property numbers on to help identify containers and stop them from getting mixed up. Request these from the email address below. If you let us know how many you would like and a delivery address we can post them to you.

Bins and boxes that are left on streets cause an obstruction to pavement users, especially those with pushchairs or wheelchairs, or those who are visually impaired.

Please ensure there is sufficient off-street storage for your tenants’ waste and recycling or get in touch with us if you think there is a different collection solution which would suit the property.

In Bristol, we have a kerbside sorting system where residents sort recyclable materials into designated recycling boxes. This helps our crews complete their rounds faster and more efficiently. Not sure what goes where or need a refresher? Download our handy recycling leaflet for an overview of how to sort your recycling.

pdf icon

Pin up and keep recycling guide
(2 MB)

Residents can have as many recycling boxes as they need and we encourage properties to also use our box lids to keep materials contained on windy days. Bins, boxes and lids can be ordered for free and we’ll deliver them straight to you.

Bin and recycling container deliveries are currently paused due to the impact of coronavirus.

Charity organisations collect some large, fit-for-purpose items for free so they can be reused. Some of the organisations in Bristol you could contact are: SOFA Project, Emmaus Bristol, Happytat, Sue Ryder or British Heart Foundation.

A Bulky Waste collection can be arranged for a fee where larger items such as mattresses, electrical items, fridges and freezers are collected from the kerbside.

We operate two Household Waste Recycling Centres where your tenants can bring their waste, recycling and larger bulky items to dispose of or recycle for free. Waste disposed of by a landlord is trade waste & must be taken to a commercial facility as it is illegal to dispose of such waste at an HWRC.

Please be advised that leaving items out on the kerbside or street can be considered illegal fly-tipping and you could be prosecuted.

Stop bin-digestion FAQ

Learn more about the exciting campaign encouraging Bristol residents and families to recycle food waste rather than putting it in their black wheelie bin.

In the month following the 2018 Slim My Waste campaign, we saw a 16% increase in food waste being recycled and a reduction in general waste. The benefits continued beyond the initial campaign period, with an incredible 23% increase in food waste collected since it began. It also received three marketing campaign awards and inspired other local authorities to follow suit.

Although Slim My Waste saw dramatic increases in food waste recycling, analysis shows that nearly 25% of the average black bin in Bristol is still made up of food waste.

Recycling your food waste is better for the environment, and saves the city money and produces a useful resource – energy! Find out more about why reducing food waste is important on the Stop Bin-digestion campaign page.

A cross-section of households will receive a leaflet with more information on how to prevent bin-digestion and fun stickers for the whole family to help make your bin a happy one. The stickers are not only a great activity, but also a gentle reminder to save your bin from bin-digestion.

You don’t have to be one of the households that received a leaflet to join in. Everyone can get involved by reducing food waste and ensuring no food goes in the black wheelie bin. Check out our Food Waste Reduction Tips to find ideas and bin-spiration!

If you did receive a leaflet, then all the advice you need to follow is in there. You also get fun stickers to give your bin the happy face it deserves when you save it from bin-digestion.

Use the food stickers on your bin to help remind the city not to place food waste into the general waste bin. Feel free to remove any of the last campaign’s tape from around the bin. Share a photo of your food waste friend and tag us on social media using #StopBinDigestion

If you haven’t received a leaflet and stickers by the end of July, but want to get involved, contact us on 0117 304 9023.

The stickers are provided to help raise awareness and get people thinking about their food waste, the benefits of recycling it, and how to recycle it properly. If you’d rather not use your stickers you could offer them to a friend or neighbour.

We’ll be sending out stop bin-digestion leaflets to a cross-section of homes, so not every household in Bristol will receive them. If your neighbours have received something and you think we have missed your property, or if you haven’t received anything by the end of July 2020 but would like to be involved, please get in touch with us on 0117 304 9023.

The campaign targets black wheelie bins, so flats with mini recycling centres will not be receiving the leaflets or stickers. All bins can get bin-digestion though, so you can still be involved by reducing food waste to keep your communal bins happy, and by looking out for the hints and tips we’ll be sharing on the campaign webpage and social channels.

During the Coronavirus outbreak our bin delivery service has been suspended to enable us to continue to deliver essential waste and recycling services. However, due to the importance of the ‘Stop Bin-Digestion’ campaign, which aims to reduce the amount of food in black bins, we have set aside specific resource to enable us to deliver food waste caddies and bins to those households who need them.

We see this campaign, and the delivery of the caddies and bins, as essential work to support our day to day waste and recycling services. As a company, we are committed to helping all communities recycle more, throw away less and waste nothing, and this campaign is an essential part of working towards this.

Until we are able to resume the delivery of all bins and boxes, we advise you to follow the guidance below:

Black wheelie bin – any residual waste should be presented in tied bin bags and presented on your usual collection day.

Green box, black box and blue bag – please continue to separate your items (cans & plastics, card, paper, glass) and place in untied bags. We are not able to collect mixed bags of recycling.

The prize draw (the ‘Prize Draw’) is open to any resident of Bristol who shares a #StopBinDigestion photo on Twitter, Facebook or Instagram. Employees of Bristol Waste Company or anyone else connected with the Prize Draw may not enter the Prize Draw. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions. If you have any questions in connection with the Prize Draw, please email campaigns@bristolwastecompany.co.uk. Each person will be entered once into the Prize Draw, regardless of the number of photos shared. A prize will be given weekly between July and August. One winner will be chosen at random from all the individuals who share a #StopBinDigestion photo in accordance with these Terms and Conditions. The winner will receive either a reusable cup or sandwich box and will be notified via social media. The items will be delivered to a Bristol address.

Information for students and new residents

Whether you’ve just moved to Bristol or you’re moving out, you’ll need to know how to sort your waste and recycling, including bulky items such as sofas, mattresses or fridges.

On collection day, bins and boxes must be put out for collection by 7am and removed as soon as possible following collection. Not sure what day we come by? We have handy collection calendars for the full year that you can download or print off. Just download the collection calendar from our website.

In Bristol, we have an effective kerbside sorting system where residents sort recyclable materials into designated recycling boxes. This helps our crews complete their rounds faster, efficiently and means we gather great quality recycling. Not sure what goes where or need a refresher? Download our recycling guide!

pdf icon

Bristol recycling guide
(2 MB)

We can provide small stickers to go on boxes stating what material should go in each one. We also have stickers to write your flat or property number onto so you can identify your containers and stop them getting mixed up in the street. You can request these via the email address below.

Bins and boxes that are left on streets cause an obstruction to pavement users, especially those with pushchairs or wheelchairs, or those who are visually impaired.

Please make sure that bins and boxes are removed from the pavement as soon as possible after collection and kept off the pavement between collections.

Residents can have as many recycling boxes as they need and we encourage properties to also use our lids to keep materials contained on windy days. Bins, boxes and lids can be ordered for free and we’ll deliver them straight to you.

You can order bins and recycling containers to be delivered via the Bristol City Council website.

Charity organisations collect some large, fit-for-purpose items for free so they can be reused. Some of the organisations in Bristol you could contact are SOFA Project, Emmaus Bristol, Happytat, Sue Ryder or British Heart Foundation. A Bulky Waste collection can be arranged for a fee where larger items such as mattresses, electrical items, fridges and freezers are collected from the kerbside. We operate two Household Waste Recycling Centres where your tenants can bring their waste, recycling and larger bulky items to dispose of or recycle for free. Waste disposed of by a landlord is trade waste & must be taken to a commercial facility as it is illegal to dispose of such waste at an HWRC. Please be advised that leaving items out on the kerbside or street can be considered illegal fly-tipping and you could be prosecuted.

Blue Bag for cardboard FAQ

Have questions about your blue bag for cardboard? Find out below all you need to know about why we are asking Bristol residents to pack their bags.

Instead of putting card and brown paper in your green box, we ask that you put it in the blue bag. The date of your collection will not change, recycling will need to put out before 6am on your collection day. You just put your new bag out with your regular recycling collection. Once you have received your blue bag, cardboard must be presented within this and will not be taken if it is presented in the green box.

This bag will be used for cardboard, brown paper and clean food and drink cartons only, no other recycling or waste should go in this bag. White and any coloured paper will continue to be placed in your black box. Examples of what should go in the bag are cardboard packaging, cereal boxes, egg boxes, birthday cards, clean cartons and tissue boxes. We ask that all card please be flattened and all tape removed. No dirty pizza boxes or paper drinks cups please.

The bag is 45 cm square and holds 90 litres.

We will only take cardboard presented inside the blue bag with the lid closed, however the bags have a large capacity. Cardboard not presented in the bag will not be collected. If you have a lot of cardboard, you may choose to put it out over a couple of collections, or take it to your nearest Household Reuse & Recycling Centre (Avonmouth or St Philips). Large sheets of cardboard (i.e. television packaging boxes, etc) should be flattened and either folded or cut into smaller pieces so they can fit into the bag and therefore the vehicle. We will not accept polystyrene. Cardboard that is not broken down in this way will not be collected. Please do not leave cardboard outside on the pavement between collections as they block access and can attract street litter and flytipping.

We will place your new blue bag into the recycling containers that you presented for recycling and return to your kerbside. Please remember to take your containers in after collections.

No. Once you have received your blue bag, only card presented in the blue bag will be collected.

We will only empty your blue bag if it contains cardboard only. If it contains any other materials that should instead be in your black or green box, the bag will not be emptied. Cardboard heavily contaminated with food waste will also not be collected.

The bag is being introduced to improve roadside collection efficiency; reducing the time spent sorting materials, ensuring we reduce congestion on the roads and our carbon footprint. We are asking everyone to use them and won’t collect cardboard at the kerbside any other way.

We have no plans to ask for the bags back. However, the bags are the property of us at Bristol Waste and as such they could be collected in the future.

When you leave cardboard for collection, it could be back on the shelf or wrapped around a parcel in as little as 14 days. The cardboard is sent to a reprocessor who pulps and recycles it into more cardboard products.

Just like your black and green boxes, we recommend that residents write their house name/number on their recycling bag to be sure you have the right one when removing it from the kerbside.
If your bag is lost or stolen, please call Bristol City Council 0117 922 2100 to request a new one. Once all the bags have been delivered across the city you will be able to order one online as well www.bristol.gov.uk/recycle

Households that currently have recycling boxes you place at the kerbside, including flats, will receive a new bag for cardboard. If you currently live in a property that uses a mini recycling centre, there will be no changes and you can continue to use the facility as usual.

With each property having two boxes already and following a successful trial in Stockwood we believe that the bag will be easier for the residents to store and use. The bag will be better value for money for the city.

Yes, this was the most practical option.

We are proud to say the new bags are 100% recycled and recyclable which includes the weight in the bottom to stop them blowing away. This is a world first for this type of bag and was an important part of our procurement process. They are made from a hard-wearing plastic material, designed to have a long life and endure the full range of Bristol seasons!

In all our decision-making we are mindful to choose the most sustainable option suitable. At the time of ordering the best option for us was a manufacturer in China. To reduce the carbon footprint we chose to have them transported by ship instead of flown.

If your bag breaks and needs replacing, we will collect the broken bag when your new bag is delivered. The whole bag, including the weight, will be recycled alongside our other hard plastic streams.

The bags hold much more capacity than the previously used green boxes. Twice the amount in fact which should be ample for most households. You will only be issued with an extra bag if you can demonstrate a particular need, on a regular basis. For those times when you have excess in a week we’d suggest holding some cardboard back for the following week’s kerbside collection or take to your nearest Household Waste & Recycling Centre.

Big Tidy FAQ

All your questions about the Big Tidy, a joint project from Bristol City Council and Bristol Waste.

  • More than 700 streets, footpaths and bridges sparkling again
  • Over 3,000 walls, bridges, benches and bollards cleared of tagging
  • 471 tonnes of litter, fly-tip and detritus collected
  • 300+ fly-tips cleared and investigated
  • 600 legal notices and warnings issued
  • 3,000+ residents and businesses engaged
  • 60 community litter picks and 23 events

The Big Tidy teams will be visiting priority areas across Bristol. Locations are chosen for the Big Tidy based on data including the local environmental quality survey, quality of life survey, fly-tips removed, litter tonnages, and reporting.

If the Big Tidy is coming to your street, you’ll receive a letter from Bristol Waste Company and possibly a knock on the door from one of our friendly community engagement officers. They’ll be able to tell you the location-specific work we’ll be carrying out in your area.

We’re inviting everyone to join in with the Big Tidy by making a Big Tidy pledge to help bring the sparkle back to their street. Pledges can be as simple as picking up the next piece of litter you see and putting it in the bin (or even better, take it home with you to be recycled). There’s also a Big Tidy business pledge for businesses who want to get involved.

There are loads of ways for you community group to join in the Big Tidy: invite our community engagement officers to speak at your next meeting, organise a Big Tidy litter pick, tell us about the issues in your area, teach your community how to report issues such as flytipping and flyposting, tagging, litter, and streets that need cleaning; tell your network about the campaign on social media, and finally – make the Big Tidy pledge! Don’t forget to use the Big Tidy hashtags on social media: #BristolCleanStreets and #BigTidy

We’d love for your school to join in the Big Tidy! Here are just some ideas for taking part: Invite our community engagement officers to speak at a school assembly, organise a litter pick in the area around your school, let us know what the issues are in your area, tell your network about the campaign on social media, and finally – make the Big Tidy pledge! Don’t forget to use the Big Tidy hashtags on social media: #BristolCleanStreets and #BigTidy

You can start by making the Big Tidy business pledge! You can also tell us about the issues in your area, speak to our community engagement officers about your legal obligations for managing commercial waste, and report litter, tagging, fly-tipping and fly-posting to Bristol City Council.

Don't bin your batteries FAQ

To stop batteries from being placed into landfill, where they cause damage to the environment when they should be recycled, and to test if a simple nudge technique will increase awareness about kerbside battery collection.

6 recycling rounds which equate to about 4000 households in parts of Lawrence Weston and Westbury-Upon-Trym.

There has been no change to the way we collect batteries and residents can still put batteries in clear plastic bags or loose in their boxes. The paper bags provided aim to raise awareness and to make collection and presentation of batteries easier.

We will continue to weigh the batteries collected from the 6 trial rounds for the foreseeable future to establish whether the campaign has had an impact.

As the bags are only as a reminder about our battery collection service, once the bags provided with the roll out are gone we will not be sending any more out – residents can resume presenting batteries in clear plastic bags.

Batteries should be placed in a small, clear plastic bag and put in the black recycling box.

Yes. They are made from recycled stock and can be recycled in the green box with your cardboard. Why not reuse the treasury tag by putting a hole in your waste paper, putting the tag through it and creating a shopping list for your fridge?

Bristol Waste have partnered up with Ecosurety, a leading Bristol compliance scheme who are committed to making a positive impact on UK recycling in the key areas of education, collaboration, innovation and infrastructure

Got questions? We have answers!

We’ve moved as much engagement online as possible; Gemma has been creating educational videos to help with homeschooling and you might have spotted Fritha in your local community group on Facebook. During the lockdown, Hanna and Ewan retrained to work on the front-line of waste collection to help keep our city running smoothly.

Transfer station tours, face-to-face talks, workshops and litter picking kit hire have all been cancelled for now. Keep checking back for updates, we can’t wait to get all these activities back up and running when it’s safe to do so.

Yes, we provide high-visibility vests, steel-toed boots (please bring socks!) and ear defenders for kids. Children are asked to wear wellies; our boots only go down to an adult size 3.

Children are welcomed to the tours but must be accompanied on a 1:2 basis (1 adult to 2 children). You are responsible for your children and their behaviour, the transfer station is a working site and health and safety rules must be adhered to.

Where possible, we offer bespoke tours to community groups, schools and university students. Please get in touch with us directly to enquire about arranging a bespoke tour at hello@bristolwastecompany.co.uk or 0117 304 9022

FAQ – Get it sorted box and bag hangers

If you have received a box or bag hanger saying there’s a problem with your recycling you can find out more about the trial to help residents recycle more in these frequently asked questions.

Residents are encouraged to look at the webpage: www.bristolwastecompany.co.uk/getitsorted where there are downloadable leaflets and a short animation which shows what goes in each container, or they can call 0117 922 2100 for more help. Details are on the box and bag hanger.

Anyone can request a translation of the box and bag hanger into any language should they need. A translation offering this service is in Polish and Somali is on the handle of the hanger.

The hanger left on your box should have more information about what the problem was. Simply follow the advice on there to help ensure you get it right next time. It’s good to check that you have the right items in the correct container and remove any non-recyclable items.

If you would like to find out more about how to sort your recycling, please visit www.bristolwastecompany.co.uk/getitsorted.

Please remove the item and put the box or bag out for collection the following week and it will be collected. To avoid passers-by putting unwanted items in your containers keep them off the street between collections.

The crews will have taken a photo of the container so we will be able to see it. Contact Bristol City Council 0117 922 2100 to discuss what the issue is.

You can order the boxes online at www.bristol.gov.uk/recycle or for boxes and bags call 0117 922 2100.

The box and bag hangers have been made from recycled material and can be recycled in your black box as paper.

Once you have received a hanger with information on how to improve your recycling, we’ll keep an eye on how you are getting on. By simply following the information given, there should be no reason your recycling isn’t collected next time. However, if after four weeks we do not see any improvement, it may be that we will no longer be able to collect your recycling until you get it sorted correctly. To find out more about how to do this visit www.bristolwastecompany.co.uk/getitsorted.

It’s important to us and the health of the city that we recycle as much as possible. When recycling isn’t sorted properly, and the wrong items are placed in a container, it can make it hard to recycle and in the worst case, result in our reprocessors rejecting a whole bale of materials.

Items such as used tissues or PPE put in the recycling can also put our crews at risk. We believe this trial will help residents understand any mistakes they might be making and help them to correct it, ensuring we recycle more and waste less.