Privacy Notice

Bristol Waste Company website 

The website (www.bristolwastecompany.co.uk) is owned and operated by Bristol Waste Company Ltd (Bristol Waste) — company number 09472624 registered in England whose registered office is at Albert Road Depot, Albert Road, Bristol BS2 0XS. 

About this Privacy Notice 

Bristol Waste is committed to protecting and respecting your personal information and privacy. 

Bristol Waste is responsible for ensuring we only collect the information necessary to provide you with a service, to only share your information when it has a legal basis to do so, and to ensure we maintain the highest standards necessary to protect your information. 

Please read the following information carefully to understand how we collect and use your information. If you have any questions about this notice or our use of your information you can contact Bristol Waste at data.protection@bristolwastecompany.co.uk. 

Bristol Waste employees can view the employee specific Privacy Policy in their employee handbook and can request a copy from their line manager or supervisor or by emailing data.protection@bristolwastecompany.co.uk. 

Changes to this notice will be posted on this page. Please check to see any updates or changes to this notice. 

Bristol Waste’s collection and use of your information 

Information you give Bristol Waste: 

You may give Bristol Waste information about you by filling in forms on the website, subscribing to our services (such as SMS text bulletins or email newsletters), attending events, or by corresponding with Bristol Waste by phone, email, social media or otherwise.  

This includes (but is not limited to) information you provide when you register to use the website, apply for jobs, take part in litter picks, subscribe to our services, participate in discussion boards or social media functions, make a complaint, submit an enquiry, apply for a Household Reuse and Recycling Centre (HRRC) permit, enter a competition, promotion or survey and when you report a problem with the website.  

The information you give Bristol Waste may include your name, date of birth, address, country of residence, photo consent, education and skills, email address, vehicle registration number, photo card ID information and phone number. Copies of personal information (e.g. driver’s license, V5 logbook, Council Tax bill etc.), provided as part of the HRRC permit application, are securely destroyed once they have been reviewed as part of the application process. 

Information Bristol Waste collects about you: 

Each time you visit the website Bristol Waste may collect the following information: technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. 

Please note: Bristol Waste records incoming calls that we receive to our Customer Services Team. These calls are recorded for training and quality purposes and are kept in line with our Data Protection Policy and Retention Schedule. 

Bristol Waste may also process information about you from the use of CCTV at our sites. The CCTV is used for crime prevention purposes and for protecting the safety of visitors and staff. 

Bristol Waste live streams traffic footage from our HRRC sites onto our website. This is to enable residents to view how busy the sites are before they travel and to improve traffic management. 

Bristol Waste recycling centre staff have body-worn cameras in use at the Household Reuse and Recycling Centres. Other employees may also use body-worn cameras in applicable roles. The key objectives of the cameras are to discourage physical assaults, aggressive or abusive behaviour against staff and to help investigate any complaints, grievances or health and safety incidents. 

Our weighbridge system at our Albert Road, Days Road and Avonmouth sites, takes photographs of the vehicles, drivers and the waste streams entering our sites. There is also a camera within our Avonmouth weighbridge office. The purpose of this processing is to help with commercial party invoicing to reduce discrepancies; to assist with health and safety and other serious occurrences; to assist with contractor compliance and to assist with Bristol Waste compliance and performance monitoring. 

Bristol Waste has 360-degree cameras fitted to recycling and refuse vehicles for the purposes of ensuring the health and safety of employees and members of the public and for the investigation of accidents, incidents, compliance and near misses. Please email data.protection@bristolwastecompany.co.uk for a copy of our Fleet and Site CCTV Policies and Retention Schedule. 

Information Bristol Waste receives from other sources: 

Bristol Waste may receive information about you if you use any of the other websites Bristol Waste operates or the other services Bristol Waste provides. Bristol Waste also receives information from Bristol City Council such as resident complaints, addresses, enquiries, Freedom of Information (FOI) and service requests, and residents’ needs for additional collection support. A data sharing agreement is in place with Bristol City Council.  

We may also get some information about you from information you make public on social media; family members; your legal representative; health and education providers; commissioned partners; regulatory bodies, police, and other local authorities. 

Bristol Waste provides the secure destruction of confidential material as part of its commercial service offering. Bristol Waste is certified to ISO 27001 (Information Security Management) and BS EN15713 (Secure Destruction of Confidential Material). 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing the information listed are: 

1. Your consent. You will have given your consent for us to use any photographs or videos of you; online identifiers (cookies); and to send you information, for example, newsletters and communication updates. You can remove your consent at any time. You can do this by contacting data.protection@bristolwastecompany.co.uk. 
2. We have a contractual obligation. We need the information because you have entered a contract with us or have asked us to do something before entering into a contract. Examples of this include our commercial customers’ data; recruitment data; and our waste management, street cleansing and workplace services provided on behalf of Bristol City Council. 
3. We have a legal obligation. We need the information to comply with the law. 
4. Legitimate Interest. The processing is necessary for our legitimate interests, for example, CCTV at our sites and our vehicles; contact details from litter picking activities; email records and call recording. 

 

Cookies 

The website uses cookies to distinguish you from other users of the website. This helps Bristol Waste to provide you with a better user experience when you use the website and allows Bristol Waste to improve the website. For detailed information on the cookies Bristol Waste uses, and how Bristol Waste uses them see our cookie policy www.bristolwastecompany.co.uk/cookie-policy/. 

How we use your information 

Bristol Waste uses information held about you in the following ways: 

Information you give to Bristol Waste 

Bristol Waste will use this information: 

• To deliver services and support to you 

• To carry out our obligations arising from any contracts entered between you and Bristol Waste/Bristol City Council and to provide you with the information and services that you request from Bristol Waste/Bristol City Council 

• To check the quality of services 

• For recruitment purposes 

• To investigate any complaints 

• For research and analysis purposes 

• To notify you about changes to Bristol Waste or our services 

• To ensure that content from the website is presented in the most effective manner for you and for your computer or mobile device 

• To provide you with information about other services we offer that are similar to those that you have already enquired about 

• To provide you, or permit selected third parties to provide you, with information about products or services Bristol Waste feel may interest you. If you are an existing customer, Bristol Waste will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where Bristol Waste permit selected third parties to use your information, Bristol Waste (or they) will contact you by electronic means only if you have consented to this. 

Information Bristol Waste collects about you 

Bristol Waste will use this information: 

• To administer the website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes 

• To improve the website to ensure that content is presented in the most effective manner for you and for your computer or mobile device 

• To allow you to participate in interactive features of our service, when you choose to do so 

• As part of Bristol Waste’s efforts to keep the website and our sites safe and secure 

• To prevent and detect crime and fraud 

• To measure or understand the effectiveness of advertising Bristol Waste services to you and others, and to deliver relevant advertising to you 

• To make suggestions and recommendations to you and other users of the website about products or services that may interest you or them. 

Information Bristol Waste receives from other sources 

Bristol Waste may combine this information with information you give to us and information Bristol Waste collects about you. Bristol Waste may use this information and the combined information for the purposes set out above (depending on the types of information we receive). 

Disclosure of your information 

Sometimes we have a legal duty to provide personal information to other organisations. This includes where we have a statutory enforcement duty, disclosures we are required to make by law, to detect or prevent fraud. We only share information if necessary and where we have a legal basis for doing so. 

Bristol Waste may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. This will be done under the compliance of GDPR. 

Bristol Waste may share your information with selected third parties where it is appropriate and legal for us to do so, including business partners, insurance providers, the police, regulators, Bristol City Council, suppliers and sub-contractors for the performance of any contract Bristol Waste enter into with them or you; and/or analytics and search engine providers that assist Bristol Waste in the improvement and optimisation of the website; and/or research organisations/students with regard to any survey responses (this will not include your personal information). 

Bristol Waste may disclose your personal information to third parties: 

• If we sell or buy any business or assets, in which case Bristol Waste may disclose your information to the prospective seller or buyer of such business or assets 

• And/or if Bristol Waste are under a duty to disclose or share your information to comply with any legal obligation, or to enforce or apply our terms of use and other agreements 

• To protect the rights, property, or safety of Bristol Waste, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction or insurance claims. 

Bristol Waste will not pass on your personal information to third parties for marketing purposes without your consent. 

Any payment transactions will be encrypted. Where Bristol Waste have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. You should not share this with anyone. 

Unfortunately, the transmission of information via the Internet is not completely secure. Although Bristol Waste will do its best to protect your information, Bristol Waste cannot guarantee the security of your information transmitted to the website; any transmission is at your own risk. Once Bristol Waste has received your information, Bristol Waste will use strict procedures and security features to try to prevent unauthorised access. 

The website may, from time to time, contain links to and from the websites of Bristol Waste’s partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and that Bristol Waste does not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites. 

Where we store your information 

Most personal information we collect, and use is stored on systems in the UK. Any hard copies of personal information are kept securely and in accordance with our retention schedule. 

On occasion, your information may leave the UK either to go to another organisation or if it is stored in a system in or outside the EU. 

When this happens, we make sure the country it is sent to has the required level of data protection. 

How long we will keep your information 

We will keep your information only as long as we need to. Sometimes the law tells us how long we must keep personal data. 

We have a retention schedule which lists all the categories of personal data we keep and when it must be deleted by.  

Please email data.protection@bristolwastecompany.co.uk for a copy of Bristol Waste’s Retention Schedule. 

Your Rights 

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access 

You have the right to ask us for copies of your personal information. 

Your right to rectification 

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure 

You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing 

You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing 

You have the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability 

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at data.protection@bristolwastecompany.co.uk or write to Albert Road Depot, Albert Road, Bristol BS2 0XS if you wish to make a request. 

Access to personal information 

Bristol Waste tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘Subject Access Request’. If we do hold information about you we will: provide confirmation that your personal data is being processed by Bristol Waste, give a description and copy of the personal data, outline the reasons why the data is being processed, provide details of who we have, or might, give it to, and let you have a copy of the information in an intelligible form. 

If you wish to see the information held by Bristol Waste about you, please contact data.protection@bristolwastecompany.co.uk. 

Complaints or queries 

Bristol Waste tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, or inappropriate. 

If you have any concerns about our use of your personal information, you can make a complaint to us at data.protection@bristolwastecompany.co.uk. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address is: 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk 

Contact for Bristol Waste 

Questions, comments, and requests regarding this policy are welcomed and should be addressed to data.protection@bristolwastecompany.co.uk.