Policies and ISO


Quality Statement

Bristol Waste is your local recycling, reuse, waste collection, street cleansing and facilities management company. We deliver high quality, safe, reliable and value for money services in a responsible manner.

We run the city’s Reuse and Recycling Centres and offer commercial waste and recycling services to local businesses. As well as being able to provide a tailored, cost effective facilities management solution to businesses in the city.

Our employees and those who act on our behalf are required to adhere to this statement when undertaking their duties and representing the company. Bristol Waste is committed to employee development. We provide opportunities for involvement in our environmental performance, the quality of our services, and the health and safety of our working practices.

We pride ourselves on delivering excellent customer service to the residents and businesses of Bristol. Carrying out 1.5 million collections per month, providing residential and business services and striving to get things right first time. However, we understand this isn’t always possible and how important it is that we learn things go wrong. We use these situations to help us improve and make our services the best they can be.

Bristol Waste is dedicated to supporting a cleaner, greener Bristol, in which residents, communities and businesses feel involved, informed, and empowered. Where we can all help to create a better place for future generations. Waste is a shared responsibility and we are committed to reducing the amount of residual waste generated and improving the recycling rate to meet the Bristol One City Plan targets.

We have ambitious plans for the city and our Business Management System is designed to support these plans and our business practices. All our services have agreed targets (KPIs) in place. These are monitored by our Directors and Leadership team on a weekly and monthly basis to track progress and highlight any areas which require improvement. Wider meetings are held regularly to allow team members to raise any quality concerns about our services and discuss any opportunities for continual improvement.

This Quality Policy Statement and the associated Business Management System is fully supported by our Senior Management Team. They take responsibility for the effectiveness of this system in meeting customer requirements and achieving the intended results of enhanced service quality and recycling rates. Our Senior Management Team are committed to the continual improvement of our Business Management System and our service delivery. Ensuring it meets the needs and expectations of Bristol residents and our customers both now, and in the future.

This Quality Policy Statement is available to all employees via noticeboards and Tool Box Talks and is also available for all other interested parties to download below. We review this Quality Policy Statement on an annual basis.

Tony Lawless
Managing Director

Policies and procedures

Downloadable versions of our policies and procedures are available below. Including our Quality, Environmental, Sustainability and Health and Safety policies as well as our Human trafficking statement.

ISO certification