FAQ – Get it sorted box and bag hangers

If you have received a box or bag hanger saying there’s a problem with your recycling you can find out more about the trial to help residents recycle more in these frequently asked questions.

Residents are encouraged to look at the webpage: www.bristolwastecompany.co.uk/getitsorted where there are downloadable leaflets and a short animation which shows what goes in each container, or they can call 0117 922 2100 for more help. Details are on the box and bag hanger.

Anyone can request a translation of the box and bag hanger into any language should they need. A translation offering this service is in Polish and Somali is on the handle of the hanger.

The hanger left on your box should have more information about what the problem was. Simply follow the advice on there to help ensure you get it right next time. It’s good to check that you have the right items in the correct container and remove any non-recyclable items.

If you would like to find out more about how to sort your recycling, please visit www.bristolwastecompany.co.uk/getitsorted.

Please remove the item and put the box or bag out for collection the following week and it will be collected. To avoid passers-by putting unwanted items in your containers keep them off the street between collections.

The crews will have taken a photo of the container so we will be able to see it. Contact Bristol City Council 0117 922 2100 to discuss what the issue is.

You can order the boxes online at www.bristol.gov.uk/recycle or for boxes and bags call 0117 922 2100.

The box and bag hangers have been made from recycled material and can be recycled in your black box as paper.

Once you have received a hanger with information on how to improve your recycling, we’ll keep an eye on how you are getting on. By simply following the information given, there should be no reason your recycling isn’t collected next time. However, if after four weeks we do not see any improvement, it may be that we will no longer be able to collect your recycling until you get it sorted correctly. To find out more about how to do this visit www.bristolwastecompany.co.uk/getitsorted.

It’s important to us and the health of the city that we recycle as much as possible. When recycling isn’t sorted properly, and the wrong items are placed in a container, it can make it hard to recycle and in the worst case, result in our reprocessors rejecting a whole bale of materials.

Items such as used tissues or PPE put in the recycling can also put our crews at risk. We believe this trial will help residents understand any mistakes they might be making and help them to correct it, ensuring we recycle more and waste less.