FAQ - box stickering - Bristol Waste Company

FAQ – Get it sorted box and bag hangers

Have received a box or bag hanger saying there’s a problem with your recycling? These FAQs explain how the hangers are designed to help residents recycle more.

How can I find out more about recycling?

Residents are encouraged to look at the webpage: www.bristolwastecompany.co.uk/getitsorted where there are downloadable leaflets and a short animation which shows what goes in each container, or they can call 0117 922 2100 for more help. Details are on the box and bag hanger.

I can't read English/don’t understand what it says. Can you help?

Anyone can request a translation of the box and bag hanger into any language should they need. A translation offering this service is in Polish and Somali is on the handle of the hanger.

I have received a red hanger, how can I get my recycling collected?

The hanger left on your box should have more information about what the problem was. Simply follow the advice on there to help ensure you get it right next time. It’s good to check that you have the right items in the correct container and remove any non-recyclable items.

If you would like to find out more about how to sort your recycling, please visit www.bristolwastecompany.co.uk/getitsorted.

I have received a red hanger but someone else has put the wrong item in my box or bag?

Please remove the item and put the box or bag out for collection the following week and it will be collected. To avoid passers-by putting unwanted items in your containers keep them off the street between collections.

One of my containers has been left but I think it’s sorted correctly, what do I do?

The crews will have taken a photo of the container so we will be able to see it. Contact Bristol City Council 0117 922 2100 to discuss what the issue is.

I don’t have one of the recycling containers and therefore it hasn’t been collected?

You can order the boxes online at www.bristol.gov.uk/recycle or for boxes and bags call 0117 922 2100.

Are the hangers recyclable?

The box and bag hangers have been made from recycled material and can be recycled in your black box as paper.

I have been given a yellow hanger that threatens that my recycling won’t be collected. How long will this stay on my record?

Once you have received a hanger with information on how to improve your recycling, we’ll keep an eye on how you are getting on. By simply following the information given, there should be no reason your recycling isn’t collected next time. However, if after four weeks we do not see any improvement, it may be that we will no longer be able to collect your recycling until you get it sorted correctly. To find out more about how to do this visit www.bristolwastecompany.co.uk/getitsorted.

You say you want to improve recycling rates, how does not collecting recycling help?

It’s important to us and the health of the city that we recycle as much as possible. When recycling isn’t sorted properly, and the wrong items are placed in a container, it can make it hard to recycle and in the worst case, result in our reprocessors rejecting a whole bale of materials.

Items such as used tissues or PPE put in the recycling can also put our crews at risk. We believe this will help residents understand any mistakes they might be making and help them to correct it, ensuring we recycle more and waste less.