We are aware that some parts of the city are experiencing delays with their recycling collections. We appreciate residents’ commitment to recycling and waste reduction in the city and we’re working extremely hard to catch up on these delays.

To allow us to catch up, the next Friday recycling collection (scheduled for Saturday 11 January as part of the festive collection changes) will not take place.

For those on a Friday recycling collection, your next recycling day will be as normal on Friday 17 January.

This does not impact your general waste or Christmas tree collections.

Reminder that Christmas trees collections are your first general waste (big bin) collection day after Tuesday 7 January.

We apologise for the inconvenience this causes, and we will endeavour to collect all additional recycling residents have accumulated on Friday 17 January.

For advice on how to store waste and recycling at home, and details of our household reuse and recycling centres which are free for Bristol residents to use, please visit: Manage waste at home in 3 steps – Bristol Waste Company

This time of year, we see huge increases in recycling. Our crews are dealing with as much as 40% more than normal, much of it cardboard and glass from Christmas and New Year.

Catching up after the bank holidays, poor weather conditions, the capacity limitations of our trucks and challenges with the increased volume at our processing facility, have meant that we have seen service disruption in some areas of the city.

We have deployed extra resources to help us overcome these issues. We have added extra trucks temporarily collecting mixed recycling, which is then separated out at our depot. We have also redirected resources from our commercial service, our garden waste collections and paid-for bulky waste until the end of January.

We are working extremely hard to solve these issues and are hoping to be back on schedule as soon as possible.

For residents whose standard recycling collection days are Monday, Tuesday, Wednesday and Thursday, and are still awaiting a delayed collection, we ask that they leave their bins and recycling containers out for our catch-up crews to return to this week including the weekend, unless otherwise instructed.

We appreciate people reporting missed collections to us using the online form as this is the quickest method. If you are unable to access our online services, please call 0117 922 2100. The phone line is available Monday to Friday, 8.30am to 6pm.

We would like to thank residents for their patience during this time and we ask that people continue to recycle and do not put recycling in their black refuse bins. We also ask that people remain respectful to our crew members who are working extremely hard and complete over 22 million collections for the city every year as well as working on gritting the roads to keep Bristol safe.