If for any reason you need to return your refurbished laptop, you will need to contact the IT Reuse team on 0117 440 6666 to book a returns slot. You will have to go to one of our sites at the pre-arranged time as agreed with the team. Terms and conditions apply.

Please ensure that you have a full backup of all your data and programmes before you returning your laptop. We may not be able to guarantee to keep your data in the event your machine needs to be replaced. Please do not return items without contacting us first. Terms and conditions apply.