Got questions? We have answers!

We moved as many of our engagement activities online as possible, including creating educational videos to help with homeschooling, joining in discussions in your local community group on Facebook and hosting monthly live webinars.

In 2020, some of our engagement officers retrained to work on the front-line of waste collection to help keep our city running smoothly.

Transfer station tours remain paused for now, but keep checking back for updates as we can’t wait to get all these activities up and running again in the future.

Yes, we provide high-visibility vests, steel-toed boots (please bring socks!) and ear defenders for kids. Children are asked to wear wellies; our boots only go down to an adult size 3.

Children are welcomed to the tours but must be accompanied on a 1:2 basis (1 adult to 2 children). You are responsible for your children and their behaviour, the transfer station is a working site and health and safety rules must be adhered to.

Where possible, we offer bespoke tours to community groups, schools and university students. Please get in touch with us directly to enquire about arranging a bespoke tour at or 0117 304 9022