Case Study: Bristol City Council
Bristol Waste delivers integrated cleaning, security and waste services, helping Bristol City Council run more efficiently, sustainably, and reliably.
Bristol City Council (BCC) is the local authority for the City of Bristol. BCC manages multiple properties and venues within the city, including the public libraries and the city hall.
Challenges
Prior to working with Bristol Waste, Bristol City Council faced inefficiencies from working with multiple suppliers across cleaning, security and waste management. Missed waste collections, inconsistent cleaning standards, and unreliable security coverage increased administrative work and made it difficult to meet KPIs or sustainability goals.
“We were noticing particularly in harder-to-reach areas, like the museums, there were a lot of issues with bins being collected on time”, said Pete.
Solution
Bristol Waste became Bristol City Council’s single provider for workplace services, delivering:
- Cleaning, pest control and hygiene services – providing consistent, sustainable, high-quality services across all sites.
- Security services – static and mobile security, alarm/CCTV monitoring, key holding and cash-in-transit services.
- Waste management – full segregation for all waste streams, including clinical and hazardous, backed by local account management and reporting.
Results
Reliable services – timely collections, consistent cleaning and dependable security services.
Cost and efficiency gains – reduced administrative burden and better value for money.
Sustainability impact – proper waste segregation, recycling, and the use of environmentally friendly products all support the council’s One City plan.
Trust and satisfaction – responsive service with clear accountability.
“Bristol Waste is a great partner, helping us manage our facilities more efficiently while supporting our sustainability goals.”
Pete Anderson, Director of Property, Assets and Infrastructure
Business
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