Case Study: Kate’s Kitchen
As a busy catering business, Kate’s Kitchen needed a waste management service that was simple, reliable, and aligned with its sustainability values.
Kate’s Kitchen Catering is a Bristol-based business that provides catering services for corporate events, weddings, and private events.
Challenges
Kate’s Kitchens’ previous provider struggled to deliver the consistency expected from a routine service.
Frequent missed collections, limited communication, and a lack of transparency created unnecessary administration for the team.
For a business focused on delivering exceptional customer experiences, waste management had become a distraction from day-to-day operations.
“Running a busy business is stressful enough—you don’t want to be worrying about your waste collection.” said Kate.
Solution
Bristol Waste provides Kate’s Kitchen with a local, reliable and flexible waste management solution, with responsive customer support that reduces admin for a busy business.
Since switching to Bristol Waste, Kate’s Kitchen has seen a significant improvement in service reliability and overall customer experience.
Collections are completed consistently and on time, with only one isolated issue occurring due to a door access code misunderstanding. The matter was resolved quickly and efficiently, reinforcing confidence in the service.
The business has also benefited from:
- Reduced administrative time spent managing waste collections.
- Improved confidence in recycling and environmental commitments.
- Friendly, approachable drivers and support staff
Results
“Since we’ve used Bristol Waste, there’s never any missed collections. If I send an email, I always get a response, and any issues are dealt with really quickly.
Running a busy business is stressful enough—you don’t want to be worrying about your waste collection. Now it’s something I don’t even have to think about.“
Kate, Owner and Chef at Kate’s Kitchen.
Business
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