FAQs for the Reuse and Recycling Centres booking System

From the 6 June you need to have booked to visit our Reuse and Recycling Centres.

Bookings must be completed online at the council website at www.bristol.gov.uk/bookrecycling. Booking online is quick and easy to complete.

Please note, if you are planning to travel by bicycle or on foot you do not need to book an appointment.

Booking online is the quickest and easiest way to book a slot. People with access issues, or those who are not able to get online can call 0117 922 2100.

You will need to have your home address and the registration number of the vehicle you’re arriving in to hand when calling. Telephone line will be available Monday to Friday between 08:30 to 18:00 (closed 12:00 to 13:30 on Wednesdays).

You can book a slot up to two weeks before your visit, or up to one hour before coming to site. We ask that you only book slots that you plan on using.

You can book up to one hour before your visit.

No. Only people with a pre-booked slot will be able to access to the site. For more information on how to book, please see above.

You must bring photo ID and proof of residence when attending your booked slot.

  • photo ID, travel card, or student ID
  • council tax, utility bill

If you are using the recycling centre to recycle or deposit your waste, you still need to bring ID or proof of address.

There is no limit on how long you have on site. On average people spend 10 to 15 minutes at the Recycling Centres. Please be considerate of others waiting to come on and pre-sort your materials prior to coming on site. This will also make it easier for you when you arrive.

If you are unable find your address, please send the details of the missing address to Address not listed – bristol.gov.uk. Addresses can normally be added within 24 hours of notification

If you are just visiting the shop at Hartcliffe Way or Avonmouth you can access the shop without booking. If you are visiting the Days Road shop you will need to book a slot as the shop is accessed through the Reuse and Recycling Centre.

The donation areas for pre-loved goods are located in the Recycling Centres, so if you are planning to donate, you will need to make a booking.

Slots are available throughout the day and at various sites across the city. If your first choice is not available, try looking at a different time, day, or site. Please note, we only allow people to book two weeks in advance. We restrict the numbers that can book to prevent queues and ensure on site safety.

You will be able to visit the site using a hire vehicle. When booking you will need to select ‘I am using a hire vehicle’ option. This will allow you to proceed with your booking without entering registration plate details. When you arrive on site, you will be asked to present your hire documentation.

There is no limit to the number of times you can visit the site. If you repeatedly fail to show up for your appointments, your access to the site may be restricted. You will receive an automated message via the email you provided to remind you of your booking.

The booking system helps us plan numbers on site, ensure there are no queues and provide a swift and smooth experience for you on site, so please try to be on time. If you arrive late, you may not be able to access the site.

You can cancel your appointment by following the link in your confirmation booking. Please try to cancel with as much notice as possible. If you repeatedly miss your bookings, your access to the site may be restricted. This is to ensure there is good availability for all.

No. As you will have been asked to provide your address and vehicle registration at the time of booking, and on arrival at the site you will need to provide proof of address. For this reason, it is not possible to transfer your appointment to someone else. You will need to cancel your appointment and the other person will need to book with their details.

If you are planning to travel on bike, or on foot, you do not need to make a booking to access the Recycling Centres. We only accept pedestrians at Hartcliffe Way Reuse and Recycling Centre.

Please contact our customer support team general@bristolwastecompany.co.uk.